{"id":2096,"date":"2025-09-19T17:42:26","date_gmt":"2025-09-19T17:42:26","guid":{"rendered":"https:\/\/kinez.ee\/shop\/?page_id=2096"},"modified":"2025-10-10T07:51:11","modified_gmt":"2025-10-10T07:51:11","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/kinez.ee\/shop\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2096\" class=\"elementor elementor-2096\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2320aa91 e-con-full e-flex e-con e-parent\" data-id=\"2320aa91\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-68b279fc e-grid e-con-boxed e-con e-child\" data-id=\"68b279fc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68cf9d5 elementor-widget elementor-widget-text-editor\" data-id=\"68cf9d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Return Policy<\/h1><p>At <b>DOCTOR KINEZ O\u00dc<\/b>, we value our customers and strive to make the return process transparent and secure.<\/p><h4>1. General Provisions<\/h4><ul><li aria-level=\"1\">Returns are only accepted for items purchased through the official website or directly from the company.<\/li><li aria-level=\"1\">Items must be in their original condition, with intact packaging, labels, and accompanying documents.<\/li><li aria-level=\"1\">Returns or exchanges must be made within 14 days of receiving the item, unless otherwise agreed individually.<\/li><\/ul><h4>2. Returns for Private Customers<\/h4><ul><li aria-level=\"1\">To initiate a return, please contact us via the Contact page, phone, or email.<\/li><li aria-level=\"1\">Once the return is approved, you will receive instructions for sending the item back.<\/li><li aria-level=\"1\">Return shipping costs are covered by the customer unless otherwise agreed.<\/li><li aria-level=\"1\">After receiving and inspecting the item, we will refund the amount to your account.<\/li><\/ul><h4>3. Returns for Partners and Bulk Purchases<\/h4><ul><li aria-level=\"1\">For partners (clinics, salons, private professionals), returns or exchanges are only possible by prior agreement.<\/li><li aria-level=\"1\">Please contact your manager to arrange return conditions, timelines, and shipping methods.<\/li><li aria-level=\"1\">Special purchases at partner prices may have individual return terms specified in the contract.<\/li><\/ul><h4>4. Limitations<\/h4><ul><li aria-level=\"1\">Returns are not accepted for items that have been used or have damaged packaging.<\/li><li aria-level=\"1\">OLIGIO devices and other professional equipment are sold only to legal entities, and returns for these items are only possible by agreement with the company.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy At DOCTOR KINEZ O\u00dc, we value our customers and strive to make the return process transparent and secure. 1. General Provisions Returns are only accepted for items purchased through the official website or directly from the company. Items must be in their original condition, with intact packaging, labels, and accompanying documents. Returns or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"folder":[],"class_list":["post-2096","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/pages\/2096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/comments?post=2096"}],"version-history":[{"count":5,"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/pages\/2096\/revisions"}],"predecessor-version":[{"id":3697,"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/pages\/2096\/revisions\/3697"}],"wp:attachment":[{"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/media?parent=2096"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/kinez.ee\/shop\/en\/wp-json\/wp\/v2\/folder?post=2096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}